A Slice Of Bad Behavior

I am shift lead. We have two doors and we lock the door closest to the street since no one is currently allowed in our lobby. Customers have to stand behind a desk by the door and wait for us to take their payment and give them their food. Only one person in at a time.

A man tries to come in through the locked door, banging it and trying to jiggle the handle.

Me: “Go around.”

I have to tell him multiple times. He finally uses the other door and releases all his aggression on me.

Customer: “You know it’s f****** raining outside!”

Me: “Sir, we have to keep that door locked now because of health protocols. No customers are allowed in the lobby.”

Customer: “You guys are taking this s*** too seriously!”

I try to get his order out of him, and as I walk back with it, he comes behind the desk where he isn’t supposed to be.

Me: “Sir, I need you to stay behind the desk or I can’t give you your order.”

Customer: “I need to pay. I have to use the machine.”

Me: “I know you still need to pay, but I need you to stand behind the desk.”

He refuses to move. Another driver proceeds to direct him behind the desk, too.

Driver: “Sir, you gotta stand behind the desk or we can’t help you.”

Customer: “You guys are being overdramatic. Just give me my stuff.”

Me: “You need to listen, or I’ll call the authorities on you.”

He mimics me with his hand like a small child. So I end calling the cops, telling them he isn’t following health protocols, is putting people at risk, and is causing a public disturbance. After some other customers get served, the driver sees the customer is finally behind the desk. The driver takes his card and brings him his food. That’s when the cops arrive and the customer flips out.

Customer: “I hope you didn’t call the cops on me because that would have been stupid. All you people are overreacting with your masks!”

Cop: *Also wearing an N95 mask* “They did call the police on you.”

The customer threw his food onto the ground. The cop quickly cuffed him before anything else could happen and put him in the back of the squad car before getting statements while I sanitized everything this customer touched!