A Common-Sense Vacuum
(I am working at a big box retail store that has circulars in the Sunday papers. I don’t work at the customer service desk, but, just happen to be there when the phone rings.)
Me: “[Location], [Store Name].”
Caller: “Yes, I was calling about the vacuum cleaner on the front page of your circular. Is it really 40% off?”
Me: “Let me get that in front of me.”
(I find a circular and see that the 40% off is for the clearance apparel shown just above the picture of the vacuum cleaner.)
Me: “No Ma’am, that 40% off is for clearance apparel.”
Caller: “So, that doesn’t include the vacuum cleaner?”
(As a manager walks by the desk, I say…)
Me: “No, Ma’am, vacuum cleaners are not apparel.”
(My manager stops, gives me a strange look, laughs, shakes his head, and, walks away.)
Question of the Week
Have you ever served a bad customer who got what they deserved?