Not A People Person

| Right | July 22, 2015

(I work at a popular retail chain where a new assistant manager is focusing on getting the store and its associates to adhere more strongly to its policies. A customer comes to my computer to pick up an order he had sent from site to store.)

Me: “Alright… looks like it’s here. I just need to get in touch with electronics so they can bring it up.”

Customer: “…it’s not here?”

Me: “It is! We just don’t have room to keep all the site-to-store items at the service desk, so we keep them in the backroom, where electronics brings it up since they’re the closest department to where it’s being kept.”

Customer: “Whatever.”

(My manager and I are furiously attempting to bring down the lines at the service desk. I have called up electronics and they are looking for the site-to-store customer’s item. About a minute passes after that call before the customer comes storming back up to the desk. He approaches the manager this time.)

Customer: “Okay, what the f***?! My item should be here! Why isn’t it up here! What the F*** is going on!?”

Manager: “You can leave the store.”

Customer: “What about my ITEM, huh? I paid for that!”

Manager: “I’ll refund it to you, and then you can just leave. We ARE people, you know.”

Customer: *calms down, then looks at the ground* “…I only cussed a few times.”

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