Unfiltered Story #254537
The supermarket I work at has a fairly strict policy on staff abscence. If you are absent from work at least 3 times within 26 weeks or if the ammount of absent time adds up to more than 3% of your contracted hours, you are imediately put onto a “next steps” program, this starts off with a meeting where a manager talks about your absence and offers “support” to ensure you stay healthy and working.
I have worked here for 3 years and in that time have had at most 3 days off total. I recently took a day off sick and when I returned to work was invited to an absence review meeting. I was confused but had to go.
Manager: So we have you as having been absent from work 4 times in the last 26 weeks, this adds up to 3.9% of your contracted hours as such we are having this meeting. Can you explain your absence on (date 25 weeks ago)
Me: No I don’t recall exactly why I was ill that day
Manager: Can you explain (Date near to Christmas)
Me: [This one didnt sit right with me but I couldnt recall working that day so again said no]
Manager: Can you explain (Date in March)
Me: That was not a sick leave that was a domestic absence because my Grandmothers Stair lift broke down and she spent that day trapped upstairs and I had to wait in all day for the repair guy to come.
Manager: Oh ok well we can remove that one from your record but you still have 3.4% of your contracted hours absent.
Me: How is that calculated because that doesnt sound right to me?
Manager: Well you work 35 hours a week minus 5 hours for lunch.
Me: No I work 38 hours a week and only get 3 lunch hours total.
[This goes back and fourth a little eventually the manager recalculates and decides that im only at 2.9% absence.]
Me: Ok so lets just be clear before we continue please. of the four instances of absence it was only 3, then it wasnt 3.9% it was 2.9% how can I be sure that the other instances are acurate?
The manager ignores me writes down a report that I should drink more water and adds it to my record. Frustrated I go home and review my holiday slips from Christmas and sure enough I was signed off on Holiday for one of those days. I went back to work the next day and demanded that the report be removed from my file but I doubt they will, I have kept copies of the notes from the meeting and my holiday slips incase they want me to have another meeting.
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?