Unfiltered Story #242932

(I am placing an order over the phone and have just finished confirming the customer’s account information.)

Me: And what is the first item you would like to order?

Caller: (gives item number)

Me: Okay, that’s the letter size white copy paper. How many cartons would you like?

Caller: 2 boxes.

Me: Do you need any other paper sizes, like legal or ledger size?

Caller: What size paper was that?

Me: That item is the letter size, which is 8 1/2 by 11.

Caller: That’s the only size I need.

Me: Okay, and what is the next item?

Caller: (gives item number)

Me: That’s the 16 ounce styrofoam cups, they come 1000 per carton. How many cartons would you like?

Caller: 1 case.

Me: Do you need any of the lids for the cups?

Caller: No, just the cups. Those are the styrofoam cups, right?

Me: Yes, they are.

Caller: And are they 1000 in the case?

Me: Yes, ma’am, 1000 per case.

Caller: So, yes, 1 case then.

Me: And the next item?

Caller: That’s it.

(I give her the total and expected delivery date.)

Me: And I show we have your account set up to email your confirmation to (email address), is that still correct?

Caller: Yes, that’s right.

Me: You should receive your email confirmation shortly. Is there anything else I can help you with?

Caller: Will I get a confirmation for this order?

Me: Yes, we will be emailing your confirmation to (email address) and you should receive it shortly.

Caller: Okay.

Me: Is there anything else I can do for you?

Caller: No, thank you. Have a good day.

Me: Thank you for… (caller hangs up)