Unfiltered Story #224575

*I’m contacting customer support regarding a mobile app. Immediately after dialing, a machine puts me on hold for about 5 minutes. When a representative finally picks up, the following happens*

Representative: Thank you for calling, how may I help?

Me: Hello, is this [Company] Customer Support?

Rep: Yes, we do customer support for [Company].

Me: Up until this morning, all notifications for [App] have been opening the app. Since this morning, they’ve been opening in [Browser] instead. Is there any –

*click*

*After they unexpectedly hung up, I went into the app store and saw the app needed an update. The update seemed to fix the problem.*