Unfiltered Story #197575

I’m the lead supervisor for the front end at a large department store in Canada. A cashier calls me over for a price check on a wooden rat trap that was ringing up at $6.47. The customer thinks she was over charged and that she should have only paid $3.47. I go back to check and find that she saw the price for plastic mouse traps that are beside the rat traps and were out of stock at the moment. When I returned to the register the conversation went like this:

Me: I’m sorry the price was for the plastic mouse traps beside it that are currently out of stock.

Customer: So I get it for $3.47 then?

Me: No I’m sorry, the correct price was on the shelve.

Customer: Well how should I know what price is for what if you have out of stock items?

Me: We do put the description of the items on all labels and the $6.97 label said wooden rat trap while the other said plastic mouse trap.

Customer: You can’t expect people to actually read that. That is just rediculous. Who has time to check that.

Me: I’m sorry you feel that way but there is nothing I can do. I hope you have a great day.