Unfiltered Story #187059

[I work for a very popular fast food restaurant. This particular restaurant I work for is owned by a franchise, and this particular franchisee allows customers that have a wrong order through drive-thru to call up when they get home and make a complaint and ask for a new order. The managers then put the complaint in a special book, note the customer’s name, time, date and specific order mix up, and when the customer comes back into the store the managers can reference the book and correct the order. On this day I have only just starting my shift, when two grumpy customers, a couple, have approached the counter.]

Me: Hi guys, can I help you?

Woman: Yeah, we had a complaint about our drive thru order, we’re here to get our new order.

Me: Sorry to hear that! When did this happen? The manager is just out but will be back in a minute, in the mean time I can check the book and get it ready.

Man: Few nights ago.

Me: Oh, ok, do you remember exactly what night? We record the dates.

Woman: We don’t know! It was like, 3 weeks ago, how are we supposed know after then?

Me: Three weeks ago? This mix up happened three weeks ago? Wait, did you call our store when you got home?

Man: Nup, didn’t think we needed to.

Me: You didn’t think you needed to call? Well ok, do you have a receipt from your order?

Woman: Why the *beep* would I need a receipt? I threw it out. If you lot just did your jobs properly we wouldn’t *beep*-ing need it now would I?

Me [only five minutes into my shift and already over this *beep*, just thinking in my head “Nope, not going to deal with this”]: Ok, can you please just wait a moment? The manager will be with you shortly.