You’ve Met Your Match
(One afternoon near the paint department, a nice, neat, fashionable couple in their thirties approach me.)
Woman: “We’re looking for felt pads.”
Me: “Yes, here they are. You have a variety of shapes. These are cut in circles, and rectangles. This one is a big sheet you can cut to match what you need.”
(I point to the various packages on an end cap.)
Man: “Do you have any other colours?”
Me: “No. They only come in this colour.”
Woman: “You see, we were looking for something darker, to match our furniture.”
Man: “Yes, our furniture is a darker oak, and we wanted the pads to match. Do you have any others?”
Me: “I’m afraid not. Mind you, they are under the furniture and totally out of sight.”
Woman: “We really want it to match.”
Me: “You could colour them if you wanted.”
Man: “No, that wouldn’t be the same. Are you sure you don’t have any darker ones?”
Woman: “We really want them to match the furniture.”
(And so on. After several minutes, I left them to discuss it among themselves.)
Question of the Week
Have you ever served a bad customer who got what they deserved?