You Shall Not Pass-word
(I’m trying to apply for a position but it requires me to be logged in. Due to the fact that I don’t use the website very often I have forgotten my password. I write an email.)
Me: “Hi, this is [My Name]. Could you please help? I cannot change my password online.”
IT: “Please click ‘forgot my password.'”
Me: “Unfortunately, I cannot change my password using this method as it also states that my username is incorrect.”
IT: “Please contact the online help.”
Me: “I cannot do this as it requires me to log in.”
IT: “Sorry, can’t help you.”
(The helpdesk then refused to respond to any of my emails. Very helpful!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
