Wrapped Your Hair Up In A Bun

(I work at a burger place that is known for their burgers but also for their frozen custard. A lady comes in with her husband who both seem to be in their late 30s. They order three separate orders: one order for her meal, which was just a burger and fries; another order of his meal that consisted of just a grilled sandwich; and the last order of two large blended frozen custard that both had some sort of candies mixed in. I’m doing my round of asking every customer how their nights are and how’s the food when I get to this customer.)

Me: “Hello! How are you two doing tonight?”

Customer: “We are actually not doing okay! My husband found a hair in his sandwich!”

Me: “Oh, I’m really sorry about that. Let me get you a new one of those!”

Customer: “While you’re at it, get me your manager over here right now! This is unacceptable!”

(I grab the sandwich to show the kitchen crew and to remake the sandwich and notice that the hair is blonde and all of us that are working are brunettes. I grab my manager to go talk to her and mention that I found blonde hair in it. All the while the husband still hasn’t said anything, which is odd considering it is his sandwich. I’m bringing out the remake of his sandwich and hear the rest of the argument between the blonde lady and my manager.)

Manager: “Was there anything wrong with your meal, ma’am?”

Customer: “Well, no.”

Manager: “Then, I’m sorry, ma’am. I cannot refund you for your meal. There was nothing wrong with it, especially considering you ate most of it. I also cannot refund you for either of your large desserts. Just because you leave a fifth of both your desserts un-eaten and claim that they tasted horrible and that’s why you didn’t finish it doesn’t mean you would get a refund. I wouldn’t have even taken another bite if it was as horrible as you described. I’m only allowed to refund the sandwich, even when I have a staff full of only brunettes.”

(As the blonde lady was about to say something, her husband speaks up.)

Husband: “No. I know what you’re thinking. We are leaving.”

(Her husband drags her out of the restaurant, taking his sandwich and leaving behind the refund.)

Husband: “That was ridiculous and a waste of time just so you could save a couple of bucks. I don’t know why you couldn’t have just used your burger and just let me eat mine in peace.”