Wireless, Clueless, Hopeless, Part 5
Me: “Thank you for calling [Service Provider]. How may I help you today?”
Customer: “Well, I bought one of these mobile phones, only I don’t find it very ‘mobile.’”
Me: “I’m not really sure I understand the nature of your problem. Are you not receiving a good signal strength?”
Customer: “I’m able to call people. It’s just that I had a corded phone before, and this one is no better. I can’t get any further away from the wall.”
Me: “Do you have the handset attached to the charger cable?
Customer: “Yeah, the booklet said to plug it in before I can use it. This is crazy! I spent all this money and it’s still got three feet of cable!”
Me: “Ma’am, once the phone has had the initial charge of around twelve hours, you can detach the cable and take it with you where ever you like.”
Customer: “Oh! Asking my son would have been much less embarrassing. Thanks!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
