When Powering Up Brings You Down
(I’m the idiot customer in this. My phone isn’t working due to water damage, so I have a temporary replacement: my mum’s old phone. It worked fine for about four months, and then mysteriously stopped working after one of my exams. I left it for about a month, continuing to charge it overnight and try to turn it on, before I take it in to the phone repair shop.)
Me: “Hi, I have a [Phone] and I’ve brought it in once before. About a month ago it stopped working. I’ve been charging it but it won’t turn on.”
Employee: “May I see the phone?”
Me: “Of course!”
(I put the phone down and the employee presses a button.)
Me: “Oh, no, the power button is here—”
(The phone starts to turn on.)
Me: “Oh.”
(The employee just looks at me. I pick up the phone and look at the button he pressed; sure enough, there’s a power symbol there.)
Me: “Oh. Um. Right. I’ve just been pressing the wrong button.”
Employee: “Yes, the power button and the lock button are separate on this model. Most phones have one for both functions.”
Me: “Thank you. Sorry to bother you.”
(I left with the phone, feeling like an idiot.)
Question of the Week
Have you ever served a bad customer who got what they deserved?