Will Go Crazy At This Rate

| Right | February 2, 2016

(I walk into my hotel to check in when I see the receptionist hold up her hand to acknowledge me with a smile as she is taking a phone call. She has a very fixed smile on her face.)

Receptionist: “No, sir. I am sorry, our room rates start at £60 a night with bed and breakfast. I’m afraid we wouldn’t be able to give you a rate of £50. Yes, sir, I am checking your name now. The last time you stayed with us was June last year when the rate was lower.”

(I can hear the guy on the other end now getting angrier and the receptionist is smiling serenely the whole damn time.)

Receptionist: “Unfortunately, sir, my superior has left the office for the day… No, sir, I cannot call her… No, sir, you cannot have her number to call her… Unfortunately, sir, I am unable to adjust the rate… I can appreciate your predicament, sir, but I am unable to lower the rate as it is a set rate.”

(At this point, I can actually hear the guy swearing down the phone at the receptionist and she’s just smiling.)

Receptionist: “Thank you, sir. I will of course pass on those comments. I am sure they will help my supervisor with my staff appraisal. Have a good day, sir. ‘Bye.” *she takes a deep breath, smiles at me, and says* “Every Saturday… Can I help you, sir?”

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