We Don’t Ensure We Will Have What You Insure
Patient: “I want a copy of my father’s insurance card. It expired.”
Me: “I’m afraid we don’t have a copy of that.”
Patient: *Upset.* “How can you not have it?!”
Me: “You don’t have it; how do you expect us to?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?