Unable To Think Outside The Box
Tech Support | Right
| August 1, 2013
Me: “Good morning, thank you for calling Tech Support.”
Customer: “Hi, I bought a [brand name] laptop, and I want to get it set up. Can you talk me through it?”
Me: “Sure, when you turn on the computer you’ll be asked to type in the user name you want to use—”
Customer: “I haven’t gotten that far yet. How do I open the box?”
Me: “Really, you want me to talk you through opening the box?”
Customer: “Yes.”
Me: “Is this a prank call?”
Customer: “No…”
(The customer actually kept me on the line for 30 minutes asking me how to open the box her laptop came in!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
