This Whole Thing Has Gone To Pot
(I work at an apartment complex with university-aged student workers. Sometimes they aren’t the brightest crayons in the box. I am sitting at my computer when one comes over to speak with me.)
Student: “Hey, [My Name], I know you showed me how to make coffee before, but can you show me again?”
Me: “I’m working on something at the moment, but I can tell you how again quickly. What have you done already?”
Student: “Nothing, but I know I use a bag and something else…” *scrunching his face while thinking too hard*
Me: “A filter! Don’t forget that! So put one-and-a-half bags of coffee with a filter into the top and then put the pot underneath. Push the “on” button and that’s it.”
Student: “Oh, yeah! Ok, I’ll do that.”
(He leaves my office and I go back to working. Five minutes later, he pops his head back in.)
Student: “Hey.”
Me: “Yeah, [Student], what’s up?”
Student: “Do I need to remove the lid before putting the pot under?”
Me: *trying to be sure he is serious* “Yes, otherwise it wouldn’t go into the pot.”
Student: “Ok, just making sure. So one-and-a-half bags in the top; put pot underneath.”
Me: “A filter!”
Student: “Oh, yeah, a filter, and push on. Got it!”
(I see him go by with a look of accomplishment on his face so I go back to my project. Another student comes by to grab the coffee, then quickly runs to my office.)
Student #2: “Who made the coffee?!”
Me: “[Student], why?”
Student #2: “Well, there’s coffee running out of the pot, onto the bar, and onto the floor?”
Me: *I call the front desk* “[Student]! Why is there coffee all over the floor? You did check to make sure the pot was empty and clean right?”
Student: “Nobody told me I had to do that!”
Question of the Week
Have you ever served a bad customer who got what they deserved?