They’re Talking Gumbo-Jumbo
Caller: “Hello, I am a travel planner looking for some information for a client of mine and I was wondering if you could help me.”
Me: “I certainly can. What information do you need?”
Caller: “Do you know where they might hold Mardi Gras celebrations?”
(This throws me off a bit, as Mardi Gras isn’t a big thing around here at all, and anyway it had already happened the week before.)
Me: “I don’t see anything on our events calendar. Since Mardi Gras already happened I don’t think we’d see any events until next year, and our members don’t usually plan them so far ahead.”
Caller: *confused, but still pleasant* “All right. Also… do you know of any Cajun churches?”
Me: “Er… we don’t have a huge Cajun culture around here. We do have a significant Gullah Geechee community, but they don’t really have churches that are open to visitors.”
Caller: *silence*
Me: “Ma’am?”
Caller: “Did I call [My City]?”
Me: “Yes, ma’am.”
Caller: “I meant to call New Orleans. I am so sorry.”
(We had a good laugh and I was able to give her some information about the city I actually work for. Still one of the best calls I’ve ever gotten.)
Question of the Week
Have you ever served a bad customer who got what they deserved?