Celebrating Some Karma
(I work as a hostess in a higher-end restaurant. It’s customary to ask customers with reservations if they’re celebrating something, as we will decorate the table and make it a special occasion. This takes place around, but not on, Thanksgiving Day. Customer #1 is a middle-aged woman with her family.)
Customer #1: “Hello, we have a reservation under [Name].”
Me: “Welcome! Are we celebrating anything tonight?”
Customer #1: *exaggeratedly making a ‘hmmm’ face* “Gee… maybe… Thanksgiving? What else would someone be celebrating?”
Me: “Of course. Happy Thanksgiving, ma’am, and your waitress will show you to your table shortly.”
(Customer #2 is a younger woman accompanied by a young man.)
Customer #2: “Hi! We have a reservation under [Name].”
Me: “Of course, welcome! Are we celebrating anything tonight?”
(Customer #1 makes a show of rolling her eyes.)
Customer #2: *practically shouting* “WE JUST GOT ENGAGED!”
Me: “Congratulations! Your table will be ready shortly!”
(Customer #1 turned her head away from me the entire time until their table was ready.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.