Needs More Self-Help Than Self-Checkout, Part 3

| Right | March 13, 2017

(We have self-checkouts that customers can use to do their transactions themselves. Some of those have “cards only” notices on them.)

Customer: “Excuse me, I am trying to pay for these things and it doesn’t have the option to pay for cash. Why wont it let me pay for it?!”

Me: “Ma’am, I’m sorry but that one is for cards only, but the next one can do both.”

Customer: “WELL, THERE SHOULD BE A SIGN THERE OR SOMETHING TO SAY THAT!”

Me: “There is a sign.” *points to it — it is the size of a sheet of paper written in black permanent marker in large, bold writing, on the till, basically in her face, and there is one over the cash entrance so customers don’t force cash or change in the machine*

Customer: “WELL, IT SHOULD BE BIGGER! GOD! NOW I GOTTA RING MY STUFF OVER AGAIN! YOU NEED TO FIX THAT MACHINE AND MAKE IT WORK! YOU NEED TO PUT SIGNS ON IT, TOO! AND IT NEEDS TO BE BIGGER! BIGGER!”

Me: “I really am sorry about this, ma’am, I know how frustrating it can be, but I have put signs up to prevent this type of thing and I really am sorry. As for the machine, I can’t fix it. We have a company that handles it for us. I am just a cashier so there isn’t a whole lot of power that I hold. It is scheduled to be fixed within the week, though, so that should help to prevent this from happening again.”

Customer: “WELL, I JUST WANT YOU TO KNOW THAT THERE SHOULD BE SIGNS, SO PEOPLE LIKE ME WHO ARE IMPORTANT DON’T WASTE THEIR TIME DOING YOUR JOB!” *huffs off*

Coworker: *who was walking up* “God, that woman gets on my nerves! She does that all the time and I know she just does that s*** on purpose!”

 

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