(At this time, I work in the service department of a retail electronics store, mainly fixing people’s computers. One customer will bring up cheap playing card computer games to us and ask if it will work on her computer. She never has any details on the specs of her computer other than it’s at least eight years old. We tell her the games will probably not work but we would need to see her computer to be sure. She never brings the computer in, though, and then the pattern repeats. One day in 2014 she actually calls the store instead of coming in.)
Caller: “Hey I was wondering if you can tell me if a game would work on my computer.”
Me: “Maybe. What kind of game are talking about?”
Caller: “Well, a friend of mine had it. It’s, like, this robot guy and you shoot things.”
Me: “Do you know the name of the game?”
Caller: “No. So, will it work?”
Me: “Not sure, ma’am. Without the name of the game I can’t tell you what the recommended or minimum specs are.”
Caller: “Okay, forget that game. What about [Basic Card Game]?”
Me: *looking up the specs* “It doesn’t require a lot of computing power. What kind of computer do you have?”
Caller: “It’s gray.”
(Yes, she said it was gray.)
Me: “I mean the brand, model, operating system, RAM, hard drive, processor? That would be the information I need.”
Caller: “Well, the box is gray. It was built for me. You guys should know. You just worked on it.”
(I ask for her name and phone number and start looking for a work order for her but come up with nothing.)
Me: “I’m not seeing anything under your information. Could it have been brought in under another person’s information?”
Caller: “No. I mean, you just had it. I just want to know if this game will work.”
Me: “If you want to bring it in we would be glad to tell you if the [Basic Card Game] would work.”
Caller: “I don’t want to bring it in. Just have someone who worked on it tell me if it will work.”
Me: “Ma’am, when did you have us work on it? Like, what month?”
Caller: “2001. Can you put on someone who worked on it?”
Me: “Ma’am, no one in this department now was here in 2001.”
Caller: “Really? So you have a lot of turnover?”
Me: “All businesses have a fair amount of turnover in 13 years.”
Caller: “Really? Huh. Well, can you tell me if the game will work?”
Me: “We will need you to bring your computer in.”
Caller: “I don’t want to do that. It’s heavy. Okay, then. I guess you can’t help. Okay, bye.”