Sometimes You Want To Go Where Everybody Has A Name
Me: “Hello, thank you for calling [Company]. This is Bryan, may I have your account number?”
Customer: “Bryan who?”
Me: “I’m sorry, ma’am, for security purposes I’m unable to provide you with my last name. For reference, I can provide you my ID number.”
Customer: “That won’t do, you need to have a last name. I can’t speak to someone without a last name. Make one up please, for my sake.”
Me: “…Okay, for the purposes of this call my name is Bryan Jones.”
Customer: “Thank you, Mr. Jones. I…”
(My name isn’t Jones.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
