Sometimes You Want To Go Where Everybody Has A Name

, , | Right | April 20, 2009

Me: “Hello, thank you for calling [Company]. This is Bryan, may I have your account number?”

Customer: “Bryan who?”

Me: “I’m sorry, ma’am, for security purposes I’m unable to provide you with my last name. For reference, I can provide you my ID number.”

Customer: “That won’t do, you need to have a last name. I can’t speak to someone without a last name. Make one up please, for my sake.”

Me: “…Okay, for the purposes of this call my name is Bryan Jones.”

Customer: “Thank you, Mr. Jones. I…”

(My name isn’t Jones.)

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