Showing Signs Of Change

(A customer walks into the restaurant, past the sign that says “please wait to be seated,” and towards a darkened section. As he walks into the dark, empty section he trips over a 4.5 foot tall sign, and then kicks it to the side.)

Customer: “Why the h*** is there a sign in the god-d*** way? You can’t even get in here without tripping over it!”

(I excuse myself from the customers I am speaking with and walk over to the gentleman.)

Me: “I’m sorry, sir, but this section is closed. You’re welcome to sit in any of the other sections and a server will be right with you.”

Customer: “Well, why the h*** didn’t you put up a sign? How am I supposed to know?”

(I calmly pick up the sign he had kicked over and turn it so that he can see that it says “this section is closed.” He then looked at me sheepishly.)

Customer: “I’ll just go sit over there then…”