Professors Don’t Read

(I’m an admin at a large university. We’ve recently switched to a new website for online learning, and despite our best efforts, professors seem to ignore every memo on the subject.)

Professor: “I can’t see any of my courses for next semester online!”

Me: “Are you looking on the new website, at [new site]?”

Professor: “Yes. I’m on there grading students right now.”

(I groan inwardly, knowing that students aren’t on the new site yet.)

Me: “That’s the old one. Please go to [new site].”

Professor: “I just told you, I’m already there!”

Me: “What does your browser show in the address bar?”

Professor: “[Old site]!”

Me: “Then you’re on the old site. You have to go to [new site] for future semesters.”

Professor: “Why wasn’t I told?!”

Me: “It’s been communicated many times through announcements on [old site].”

Professor: “Oh, I don’t read those.”

Me: “There have also been emails to all faculties about it from several different departments.”

Professor: “You can’t just assume that I pay attention to all my emails! You should have called!”