The Older Have Less Time
(I am conducting customer interviews for a local mall, by phone. Note that I have to ask the age of the interviewees so we don’t get too many answers from our older customers.)
Customer: “Hi!”
Me: “Hi, this is [My Name] from [Company]!”
(Silence.)
Me: “We are conducting customer interviews regarding malls. Would you have the time to answer a few questions?”
Customer: “I guess I do.”
Me: “Okay, may I first ask your age?”
Customer: “I don’t have the time, bye.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
