Not Very Closed Minded
(I am working closing shift. The last staff member has left and I am on my own to count the day’s takings. Our store closes at 7 pm on Thursdays, due to it being in a dark, remote area. A man knocks on the door. It’s dark outside.)
Me: “Sorry, we are closed.”
Customer: “But I really need to get something. Let me in.”
Me: “No, I can’t let you in. We are closed.”
Customer: “Just let me in. I’ll be quick.”
Me: “NO. We are closed. The registers are closed down.”
Customer: “Can’t I just pass the money under the door and you get me [item]?”
Me: *knowing I would have to open door to pass the item out* “No, sorry, can’t do that. Our stores in [Location #1] and [Location #2] will be open until 9pm. You need to go there.”
Customer: “But they are too far!”
Me: “NO. I CAN’T HELP YOU!”
(I felt shaken as I finished the count and put the money into the safe. I didn’t have a good feeling about this man, so after turning the lights off I waited 10 minutes out of sight in the hope that he thought I’d left by another door, even though my car – the only one in the parking lot – was right outside the door he was knocking on.)
Question of the Week
Have you ever served a bad customer who got what they deserved?