Needs More Self-Help Than Self-Checkout, Part 2

| Right | October 17, 2016

(It’s 6:30 in the morning and our store has been open for about a half hour. I am the only cashier at the moment, so I am taking care of a cash register, as well as two self scan registers. A lady with a carriage full of items walks past my cash register down to the self scan registers. After she tries to find her first item, she calls me over.)

Lady: “I can’t seem to find these bananas in the computer; can you find them for me?”

Me: “Sure, you just click right here—” *clicks PRODUCE button* “—and click on the banana picture. All the produce is listed in here and is in alphabetical order.”

Lady: “Oh, thank you!”

(I start to head back to my cash register and not two seconds later, she calls me again.)

Lady: “I can’t seem to find the zucchini. Can you help me again?”

(I help her find her zucchini as well as about fifteen other produce items. After the produce, she proceeds to have me scan every other item in her shopping cart, because she can’t seem to get them to scan. Finally, after about ten minutes, she finishes and starts to pay.)

Lady: “Gosh, I just wish these things didn’t take so long.”

Me: “I know the self scans can be tricky sometimes, so if you’d like, the next time you come in, I can ring you out at my cash register. The cash registers are a lot quicker than the self scans; I could have your order done in less than two minutes.”

Lady: “Oh, no, it’s okay, honey. I like doing it myself!”

 

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