Location, Floatation, Location
(I am a floating employee, which means I go to different regional locations and fill in when needed. I’m usually very good at tailoring my phone greeting to the correct location, until this particular incident…)
Me: *answering the phone* “[Bank] at [Shopping Center]… That isn’t right… Ah, [Bank] on [Street]. No, wait… [Bank] at [Mall]. This is [My Name]. How can I help you?”
(I hear laughter on the other end.)
Caller: “[My Name], it’s [Coworker at a totally different branch]. Do you know where you are today?”
Me: “No. Apparently I have no idea.”
(Good thing it was a coworker with a sense of humor and not a customer!)
Question of the Week
Have you ever served a bad customer who got what they deserved?