It Was All In Vain-illa
(A couple approach the counter at the ice cream shop where I work. Every flavour we stock is on display, clearly labelled.)
Me: “How can I help you?”
Male Customer: “Hmm… what flavour is this one here?”
Me: “Mango.”
Male Customer: “Yes, I can read that, but what does it taste like?”
Me: “Mangoes.”
Male Customer: “Uh. You mean the fruit mango?”
Me: “Yes.”
Female Customer: “I don’t think you would like that.”
Male Customer: “No, no.”
Female Customer: “He doesn’t really like fruity flavours.”
Male Customer: “No, I don’t like fruity flavours.”
Me: “Well, down this end we have non-fruit flavours. Chocolate, coffee, rum and raisin, butterscotch, mint…”
Male Customer: “Ugh, no, not mint.”
Female Customer: “Well, I would like something different. I always get strawberry. What do you have other than strawberry?”
Me: “We have twenty-four flavours.“ *indicating the display directly in front of them* “How about I give you some sample spoons of some of my favourites?”
Female Customer: “Oh, no, I don’t want to trouble you like that.”
Male Customer: “No, no, no trouble at all.”
Female Customer: “We don’t like getting something for nothing.”
Male Customer: “We’re upstanding people! Say, what’s this here?”
Me: “Nutella, that one is really nice.”
Male Customer: “Nutella. That’s hazelnut, right?”
Me: “Yes.”
Male Customer: “Oh, no, I don’t like nuts.”
Female Customer: “He doesn’t like nuts.”
(Awkward silence.)
Me: “Would you like a moment to make a decision?”
Female Customer: “Oh, no.”
Male Customer: “No, we’re not picky. Say? What’s a plain flavour?”
Me: “Vanilla?”
Male Customer: “VANILLA!”
Female Customer: “Two vanillas, that sounds nice.”
Me: “In a cone or a cup?”
Female Customer: “What’s the difference?”
Me: *pointing at the items* “Cone. Cup.”
(Awkward silence.)
Male Customer: “Does the cup come with a spoon?”
Me: “Yes.”
Male Customer: “Oh, that’s handy!”
Female Customer: “Yes, that’s very handy!”
Male Customer: “That’s good, that’s good! Two CUPS! Of VANILLA!”
Me: “Okay, coming up!”
Female Customer: “Well, that was nice and easy!”
Me: “…?”
Question of the Week
Have you ever served a bad customer who got what they deserved?