Has A Problem Espresso-ing Himself, Part 3
(A latte is steamed milk with espresso. Without espresso, it’s just a cup of milk. Our small lattes have two shots of espresso.)
Customer: “I’d like a small latte with a shot of espresso.”
Me: “A single-shot latte?”
Customer: “Yes.”
(My coworker makes the latte and gives it to the man.)
Customer: “Is there a shot of espresso in here?”
Coworker: “Yes, did you want it on the side?”
Customer: “No, I wanted a latte with espresso in it.”
Me: “But you just wanted the one shot, right?”
Customer: “No, I wanted a regular latte with a shot of espresso.”
(I begin thinking maybe he actually wanted a latte with an extra shot to bring the total number of shots to three.)
Me: “So did you want an extra shot on top of the two included shots? Three shots?”
Customer: “Oh no, two is fine.”
(The customer leaves.)
Me: “I still have no idea what he wanted.”
Coworker: “Me either!”
Question of the Week
Have you ever served a bad customer who got what they deserved?