Got A Chocolate Chip On Their Shoulder
Me: “Can I get you anything else today?”
Customer: “I’d like this with a meal, but with cookies instead of chips.”
Me: “All right. What kind of cookies?”
Customer: “Chocolate chip.”
Me: “Oh, I’m sorry; someone just bought the last ones. We have chocolate chip with M&M cookies instead if that’s all right.”
Customer: “Just chocolate chip.”
Me: “We’re out of those at the moment, like I just said, but we have all the other kinds of cookies available right now.”
Customer: “But I got chocolate chip yesterday.”
Me: “Well, we don’t have any right now.”
Customer: “But there were some yesterday. That’s what I got yesterday. Chocolate chip.”
Me: “Well, that was yesterday. TODAY we are out. We have all the other kinds, though.”
Customer: “…But yesterday I got chocolate chip.”
Me: “That’s not what you’re getting today. Not here, anyway.”
(The customer got M&M cookies instead and left looking supremely confused and angry with me for not giving him the chocolate chip cookies we didn’t have.)
Question of the Week
Have you ever served a bad customer who got what they deserved?