Failed Across The Board-ing

(I recently started working at a restaurant in my local airport. We serve passengers waiting to board their flights. As a rule, we tell all of our customers how long their food will take so that they don’t risk missing their flight or not receiving their food in time to board. I am visibly pregnant.)

Me: “Hi, what can I get for you today?”

Customer: “Can I get a cheeseburger combo from the grill?”

Me: “Sure! Just so you know, they usually take about 10-15 minutes to make. Is that alright?”

Customer: “Yeah, that’s fine…”

(I give the woman her total, cash out the transaction, and she goes to her boarding area. After about five minutes, she returns.)

Customer: “Where the f*** is my burger?!”

Me: “Ma’am, as I said before, they take anywhere from 10-15 minutes to make. I can go check and see how much longer it will be for you.”

Customer: “Bulls***! You didn’t tell me that! My plane is boarding! I’m going to miss my flight!”

Me: “Hold on one second, ma’am and I’ll go check.”

Customer: “No, f*** that! I want a manager and a refund!”

(I fetch my manager.)

Customer: “I want this pregnant s*** fired! She didn’t tell me that the food would take this long! How could you even hire someone like that? I don’t want some knocked up s*** taking my order!”

Manager: “Ma’am, you are entitled to a refund. However, you are not entitled to insult my cashier and disturb the other customers. Also, I don’t doubt that my cashier told you how long the food would take. I’m betting you didn’t notice her saying it. Just like you didn’t notice that she is wearing a wedding band excluding her from your s*** comment, didn’t notice that your food has been sitting on the hot tray for a full two minutes while you berated my employee, and didn’t notice that your flight is not boarding. The flight boarding is for uniformed military only.”

Customer:*stammers, takes her burger, and goes back to her boarding area in silence*