Currently Cannot See Currency
(A customer comes to my till to pay for a fax.)
Customer: “I hate this country!”
Me: “Oh?”
Customer: “How much for my fax?”
Me: “It comes to $1.68.”
Customer: “Oh, no! I don’t have enough Canadian money left to pay for it. All I have is my American money.”
Me: “That’s okay, we accept American bills.”
Customer: “Oh, okay.”
(He hands me an American five dollar bill, and I give him his change is Canadian coins.)
Customer: “What’s this?!”
Me: “Your change.”
Customer: “But it’s Canadian!”
Me: “Yes, we are in Canada, sir.”
Customer: “But I gave you American money!”
Me: “Yes, but I have to give you Canadian money back.”
Customer: “But if I pay you in American, you have to give me American back!”
Me: “No, we don’t have American money.”
Customer: “Why not?!”
Me: “Because we’re in Canada.”
Customer: “How do I know you’re not screwing me for the exchange?”
Me: “The till calculates it for me.”
Customer: “Well, what am I supposed to do with this stupid Canadian money?”
Me: “You could buy things with it, or you could exchange it at the bank.”
Customer: “I hate this stupid country! Why would you give me Canadian change?!”
Me: “Like I said — because we’re in Canada.”
Customer: “But I paid with American money! How can you accept it but not give it back?!”
Me: “We accept it for the convenience of customers. If that’s all they have, then they can still pay for their items. But we don’t stock American money in our tills to give back to them.”
Customer: “Why not?!”
Me: *pause* “Because… we’re in Canada.”
Customer: “Oh, I can’t wait to get out of this stupid country!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
