Even Smartphones Aren’t THAT Smart
I got a phone call at work.
Customer: “I have a water dispenser, and it’s no longer making hot water. What’s wrong with it?”
He didn’t say if it was purchased from us or how long ago. I gave him the best response I could.
Me: “Unfortunately, I can’t tell you what’s wrong with it. It could be dozens of different things that could make it no longer make hot water. I can’t tell you what the issue is over the phone. You’d have to bring it in for us to see if we can figure out what’s wrong.”
Customer: “I have to bring it in?”
Me: “Yes. Unless you know somebody who has experience fixing these, I can’t do anything without seeing the unit here and looking at it.”
He never brought it in.
Question of the Week
Have you ever served a bad customer who got what they deserved?
