Email Fail, Part 4

(I’m applying for unemployment after being laid off. I am required to register with a job center, and the job center has a required orientation. The first I hear of it is through an automated message, so I call for more details.)

Me: “I got an automated call about the orientation, and it mentioned a letter. I never received the letter. Can you send the information in an email?”

Job Center Rep: “Oh, we don’t send emails, because not everyone has ready access to a computer. It wouldn’t be fair.”

Me: “Not even as an alternative option? Fine. What am I supposed to do?”

Job Center Rep: “You need to log onto our website, go to [page], and print and complete the survey there. You’ll also need to download [form] from [other page] and have it completed before you arrive.”

Me: “So everybody must access your website and print documents from it, but you still can’t send an email about this?”

Job Center Rep: “They can use the library!”