Electronic Moronic

(I work at a big box electronics store, which is all we sell, and am answering the phones.)

Me: “Thank you for calling [Store]. This is [My Name]. How may I help you?”

Caller: “I need your electronics department.”

Me: “Yes, ma’am. Which section?”

Caller: “Your electronics department.”

Me: “We are only an electronics store, ma’am. Did you need computers, TVs, phones?”

Caller: “Electronics, please. I have already told you this.”

Me: “Yes, and as I have said we only sell electronics and I need to know what you are looking for.”

Caller: “Godd*** it, I already told you. Electronics!”

Me: “Please hold.”

(I place the customer on hold and turn to a coworker.)

Me: “Answer this and just say electronics so we can find out what she needs.”