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Customer: Impossible, Part 2

, , | Right | February 4, 2008

Woman: “My screw fell out of my glasses. Can you replace it?”

Me: “Absolutely.”

(I go in the back, replace the woman’s screw, and bring it back.)

Woman: “This is all wrong.”

Me: “Excuse me?”

Woman: “This screw is silver. My screw was gold!”

Me: “I’m sorry, but the only screws I have are silver.”

Woman: “But my screw was gold. This thing is cheap.”

Me: “To be fair, your screw wasn’t gold. It just had gold paint on it just like your frames.”

Woman: “How do you know?”

Me: “Well, I looked at the other screw.”

Woman: “I thought this frame was solid gold.”

Me: “I’m afraid not. This is a $120 frame. It’s not going to be made of gold with gold screws for $120.”

Woman: “Can you give me a gold-painted screw?”

Me: “I only have silver, ma’am.”

Woman: “Well, I don’t want it.”

Me: “Would you like me to take it out and give you back your broken glasses?”

Woman: “No.”

Me: “Then I suggest you take this screw.”

Woman: “I don’t want it!”

Me: “Then I’ll take it out for you.”

Woman: “No! I need them to see.”

(I hand her back her frame, still fully repaired.)

Woman: “I DON’T WANT THAT SCREW!”

Me: “Well, if you find the screw that fell out, I will be happy to put it back in for you.”

Woman: “I’ll never find it. It fell out a week ago!”

Me: *bangs head on wall*


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