Cents-lessly Arguing
(A customer comes up to my register with a can of tuna. She explains that the tuna was part of a recall and would like to return it, but does not have the receipt. Normally returns without receipts are given store credit.)
Me: “Since it’s part of a recall, should I still give her store credit, or can I give her cash?”
Supervisor: “You can give her cash if the register will let you.”
(I process the refund and my supervisor overrides it so that I can give her the cash, which comes to $2.27.)
Customer: “It was 88 cents.”
Me: “Without a receipt I have to give you what the register thinks it’s currently worth, which is $2.27.”
Customer: “But I only paid 88 cents. I returned one at the other store and they gave me 88 cents.”
Me: *to supervisor* “She wants less money than I’m trying to give her.”
Supervisor: “So give her less money?”
Me: “Can I modify the price of a return?”
Supervisor: “No, the register won’t let you.”
Me: *to customer* “I’m sorry, but I can’t change the price. The register wants me to give you $2.27.”
Customer: “The other store gave me 88 cents. I only paid 88 cents. I don’t like to steal.”
(The customer then proceeded to count 12 cents from her wallet and take a dollar bill before leaving the store, leaving the rest of the money on the counter.)
Question of the Week
Have you ever served a bad customer who got what they deserved?