Stick To Your Ac-Cord

| Right | April 30, 2016

(This happened to my coworker at a call center of a large telephone company.)

Coworker: “Welcome to [Company]. How can I help you?”

Customer: *an old lady* “Hello, my phone is broken. It doesn’t ring anymore when someone calls me.”

Coworker: “Okay. Is it a rented phone or have you bought it?”

Customer: “I don’t know; it’s old.”

Coworker: “Is it a cordless one?”

Customer: “What?”

Coworker: “You know, one without a cord between the telephone and the handset? Or is there a cord?”

Customer: “I’m not sure. Please wait, I’ll have a look.”

Coworker: “Um….”

(Two minutes later:)

Customer: “Hello? Listen, I have no idea what kind of phone I have. My son is coming over tomorrow; he’ll call you again then.”

Coworker: “Good idea.”

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