An Autopilot Crash
(In my store, we answer the phone with ‘thank you for calling [Store]; this is [My Name]. How can I help you?’)
Me: *answering phone* “Thank you for calling [Store]. This is [My Name]. How may I help you?”
(After finding out what the caller is seeking, I get on the radio to page a coworker:)
Me: *into radio* “Thank you for calling [Store]. This is…”
(I only realized what I was doing when the manager gave me a very confused look. After a pause, my coworkers burst out laughing. I guess I needed to watch when I was going into autopilot at the store!)
Question of the Week
Have you ever served a bad customer who got what they deserved?