A Minute Makes More Than A Minute Difference
(On Sundays, we close both dine in and drive thru at 9 pm.)
Customer: *in drive thru* “Hey, how late are you guys open?”
Me: “Well, it’s 8:58. We’re closing both dine in and drive thru in two minutes.”
Customer: “Okay, we’ll be right in!”
(The customers proceeded to come inside and took 20 minutes to decide what they wanted, then tried to stay and eat inside. My manager let them. I had to stay an hour late, with school in the morning.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
