Unfiltered Story #66988
I work at the customer service desk. A customer comes in with his son, hands me a gift receipt and a toy. I scan the receipt and the UPC to find that the item isn’t something we sell.
Me: I’m sorry Sir. We don’t sell this product.
Customer: That’s okay. I’ll just take store credit.
Me: I can’t do that, we don’t carry this product.
Customer: But I have a receipt.
I double check the items on the receipt.
Me: Sir, this is for a Matchbox car. Not this toy. Because we don’t sell this toy, I can’t return in.
Customer: Why can’t you just return it, I’m fine with store credit.
After explaining the same thing over again an additional 5 times, the customer finally leaves the desk, grumbling as he walks into the store.
Question of the Week
Have you ever served a bad customer who got what they deserved?