Unfiltered Story #278190
I work for my public library and I would answer phone calls and transfer them to the librarians or circulation. One day while answering the phone, I get this lovely gem.
Me: (Public library). My name is…. (I immediately get cut off).
Solicitor call: Hi, I’m glad that I got you. My name is Sam and I’m calling back for an insurance…
Me: I hang up on them thinking it was a robotic call because I was rudely interrupted.
Solicitor calls back with a different operator 3 or 4 times and every time I hang up on them. I finally had enough and actually listened to the last one.
Me: Me: (Public library). My name is…. (I immediately get cut off).
Solicitor: Hi there, I was so glad to reach you. My name is Maria and I’m calling back about the insurance you asked about.
Me: (paused for about 3 seconds and realized that it was a REAL person on the other line) I’m sorry, but you called a place of business. Could you please put us on your “Do Not Call” list? Thank you.
Solicitor: Oh, I’m sorry. Sure. (click)
And here I was thinking that was the end of that. Nope! The next day,
Me: (Public library). My name is…. (I immediately get cut off).
Solicitor: Hi there, I was so glad to reach you. My name is Rosa and I’m calling back about the insurance you asked about. This call is recorded and monitor.
Me: Yes, you called the (public library) and we get our insurance from the city. Please put us on your “Do Not Call” list. Thank you.
Solicitor: Bye. (click)
Hopefully that would be end of that.
Question of the Week
Have you ever served a bad customer who got what they deserved?