Unfiltered Story #113819

, | Unfiltered | May 31, 2018

I work at a local hotel here in oklahoma city as a front desk agent in the mornings. I had an experience with a guest that went as follows:

Guest: Yes, I need a receipt to turn into my work for compensation.

Me: Okay, Sir, if you can just tell me your room number, please.

Guest: *says room number*

Me: Sir, I see you stayed free last nights on your reward points. I cannot give you a receipt since you didn’t pay anything for your room.

Guest: Why not? I need to get compensated for my stay!

Me: Sir, you used points to stay last night. It was a free stay.

Guest: Yes, but my company needs to compensate me for the money I spent here.

Me: ….Sir, I cannot give you a receipt because it was a free stay. However, I have you checked out.

Guest: Okay…. well have a good day then…

Me: Thank you, Sir, you too.