Unfiltered Story #104918
So I worked last summer at a popular amusement park. At this park there were many different sections (food, merchandise, games, entertainment etc.) and sometimes guest get confused if there is a sale in one department but not others.
[Guest brings two cotton candy bags to the cash. Note: sale going on in FOOD department for two for one cotton candy. I feel deep dread bc I already know how this conversation is going to go] two cotton candies please
[Me]: okay that’ll be $[xx]
Customer: NO! It’s two for one
Me: no that’s only in food sir. But (pulls out map) I can show you the closest place to get that deal
Customer: I got this deal here last year
Me: well I wasn’t here last year but this year it is only at food locations
Customer: let me speak to your leader
I get my team lead whose already rolling her eyes as she walks up to the cash.
She tells him EXACTLY what I said so he wants to speak to our manager. Our manager isn’t in the store so my lead calls her. She refused to come down to our store for such a stupid complaint
The customer started yelling and took down all of our names and numbers and went to guest service
He never came back and now I have a good story to tell at dinner.
I think he saw two young women (both of us were under 18 at the time) and thought he could intimate us
Question of the Week
Have you ever served a bad customer who got what they deserved?