Won’t Be Party To Your Crazy Requests
(A customer comes in a few minutes after we open at 10 am. He spends half an hour looking around and photographing items. Then he approaches the counter where I’m processing new inventory.)
Customer: “What time do you close?”
Me: “6:30 pm.”
Customer: “No, today. What time do you close today?”
Me: “6:30 pm.”
Customer: “But it’s Saturday.”
Me: “Right.”
Customer: “I have a party until 7. Will you be open after 7?”
Me: “I’m afraid not; we close at 6:30.”
Customer: “Well, that’s just ridiculous.”
Me: “Could I help you find something right now, while you’re here?”
Customer: “I want to buy some things but I don’t want to take them to the party.”
Me: “Well, you could purchase them now and pick them up another day at your convenience!”
Customer: “No, I don’t want to do that.”
Me: “We have two other locations; maybe you’ll be closer to [Location #1] or [Location #2]?”
Customer: “No, I never go there.”
Me: “You can always stop back in another day and purchase your items.”
Customer: “No, I want them today.”
Me: “Well… I’m afraid I’m out of suggestions.”
Customer: “So, you don’t want my business?”
Me: “I would love to help you, if you want to purchase your items while the store is open.”
Customer: “So you’re not going to help me?”
Me: “I’m not sure what you want me to do?”
Customer: “How about I get your phone number and you come let me in when I’m done with my party?”
Me: “…no.”
Customer: “Well, I guess you don’t want my business.”
Me: “I guess not.”
(He left.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
