Undetermined Outcome
Phone Company | Right
| November 14, 2011
Caller: ”Hi, I don’t think my phone is ringing as many times as it’s supposed to.”
Me: “Well, sir, I can test call it if you’d like and we’ll see how many times it rings.”
(I test call the customer. It rings once and he answers.)
Customer: “Yeah, it only rang once that time. It’s supposed to ring four times.”
Me: “Sir, it only rang once because you answered it after the first ring.”
Customer: “Yeah, I know, but it’s still supposed to ring four times!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
