Truly Modem Workers

(I work in a call center that deals with doctor offices that are often techno-phobic. Today, I have one with an Internet outage. It’s usually a simple fix if they will take five minutes.)

Me: “Do you see the modem? It will have a lot of flashing lights on it, and may say [Brand Name].”

Nurse: “I don’t have time for this. Get out here and fix it!”

Me: “Okay, but I’m in another state that’s at least a 12 hour drive from you. I can put in a service call, but that will take 2-3 days to be dispatched, or if you can take five minutes, I think we can get you back up.

Nurse: “Hmph…”

Me: “Which would you like?”

Nurse: “What am I looking for?”

(Five minutes later, she was back up and happy as a clam that SHE fixed it.)