Tire Of This Dispute
(I am in the waiting room at a local tire place. A pickup truck squeals into the parking lot. A guy storms out and into the store. He demands a manager so he could dispute his son’s tire bill.)
Manager: “How can I help you, sir?”
Guy: “My son was in here earlier today, and you overcharged him! It shouldn’t have been [first amount]; it should have been [second amount]!”
Manager: “I quoted your son—as I do all customers—both amounts, sir. He chose the [first amount] option.”
Guy: “No, you didn’t! He said that you only gave him the [second amount] option. That’s too much for the menial service you provided.”
Manager: “I wouldn’t have done that, sir. I quoted him both options, and he chose the [first amount] option. He wanted, and I quote, ‘blingy-er rims’.”
(The guy realizes that he hasn’t been overcharged, and stops looming over the manager.)
Guy: “It just isn’t right that my boy has to use up his whole paycheck on tires! He’s a hardworking boy. It’s just isn’t right!”
Manager: “No, sir. It just isn’t right that I should have to dock my own paycheck, just so your son can keep his paycheck intact.”
Me: “That’s what paychecks are for, right? Paying someone for a well-deserved service and paying for necessities such as tires, right?”
(The guy turns beet red and leaves. My manager turns to me.)
Manager: “If he keeps squealing his tires like that, he’ll be back within the next month to get them replaced.”
Question of the Week
Have you ever served a bad customer who got what they deserved?