The Pen Is Mightier Than The Customer
(This all takes place over the phone.)
Customer: “Hi, I would like to know how much the Montblanc rollerball and ballpoint pens are?”
Me: “Okay, which ones?”
Customer: “There are only two kinds, rollerball and ballpoint.”
Me: “Right, I understood that, but we also carry fountain pens. I meant which specific design?”
Customer: “The black ones.”
Me: “Sir, they’re all black.”
Customer: “Oh. The nice ones then.”
Me: *face-palming, because they’re ALL expensive nice pens* “One moment.”
Me: “Okay, the Classique ballpoint is $575 and the Classique rollerball is $595.”
Customer: “Are you sure?”
Me: *sighs inwardly* “Yes, sir, I am holding them in front of me right now.”
Customer: “Oh. Do you have other brands that would be $200 or less?”
Me: *glances at the hundreds of pens in the case* “Yes, sir, but there are literally hundreds of pens.”
Customer: “Well, what do they look like?”
Me: “Sir, like I said, there are literally hundreds of pens. You’d need to come into the store to narrow it down.”
Customer: “Oh.” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
